There are some positions in a casino that are consistently needed. These include gaming positions like dealer and croupier, as well as other hospitality roles like server, host, or bartender.
As the casino industry changes, though, some new roles are increasingly in demand with gambling employers. Here are some opportunities likely to be on the rise over the next few years.
Slot Machine Technician
The main responsibility of technicians is to perform regular maintenance, repairs, and upgrades on slot machines. They’re also responsible for troubleshooting problems, testing slot machine performance, and keeping machines clean and ready for guests. They usually report to the slot supervisor or manager. Furthermore, they coordinate theme conversions, maintenance schedules, software updates, and other tasks.
IT Manager
Casinos today utilize more technology in their day-to-day operations. They require more professionals who can develop and maintain these systems. These can include customer-facing interfaces. They can be, for example, slot machine software or integrated online games. As well as, they can be back-end systems for managing the property’s finances and operations. A background in IT and technology tends to be more important for these roles than experience in the gaming industry, although candidates who have both are in especially high demand.
Casino Marketing Manager
As online gaming grows, brick-and-mortar casinos are increasingly concerned with driving higher customer engagement. This is where a skilled marketing manager becomes a crucial role. These professionals conceptualize, develop, and oversee all the casino’s marketing efforts. They define the metrics for success, as well as the property’s overall brand strategy. Like with IT managers, a combination of casino industry knowledge and marketing skills and experience is highly desirable in these candidates.
Key skills for landing in-demand casino jobs
Some job titles and functions within a casino will require specialized skills and knowledge. However, there are some consistent skills needed by all casino employees, regardless of whether they work with players or have a more back-office function.
Foremost among these is strong communication. It takes a large team to keep a gaming operation running smoothly, so even those who don’t interact with guests need to be able to interact with other people effectively. For positions like casino dealer, slot attendant, pit clerk, or casino shift manager, customer service skills are also highly desirable. Something else the majority of casino employees do is interact with math and numbers. This could be handing money and chips in the case of cashiers, croupiers, and pit clerks. It can be understanding odds and statistics for those who run games like poker, craps, IviBet, roulette, or blackjack. This is true for non-gaming employees in a casino, too. People who work as bartenders, servers, or cocktail waitresses within a casino will also collect money from guests. They need to have at least basic math skills.